Black Pearl and Stone Hoops Earrings

At www.utpaladesigns.com, we ensure prompt and secure delivery of your orders. We ship throughout the week except Sundays and public holidays via Nimbuspost.

Domestic Shipping:

• Prepaid orders: Free shipping
• COD orders: ₹100 flat rate
• Dispatch: Within 24 hours (excluding holidays)
• Delivery: 4-6 working days (subject to courier operations)
• Address modifications: Email us within 2-3 hours of ordering
• All prices include GST

International Shipping:
We ship worldwide! For details, email us at utpaladesigns@gmail.com.

Cancellation:

• Cancel within 24 hours of placing the order for a full refund (if not shipped).
• For defects after receiving the product, email a snapshot to utpaladesigns@gmail.com. Reverse shipping charges apply.
• Returns beyond 7 days eligible for a credit note only.

Returns:

• For damaged packaging or defective/wrong products, email a parcel opening video with your Order ID.
• Return with intact tags and original packaging.
• Non-returnable items: Customized products, sarees with fall/edging, or physically damaged items.

Exchanges:

• Accepted for damaged or wrong products within 7 days.
• Replacement shipped in 5-7 days (subject to stock). Out-of-stock items get a 30-day credit note.
• Exchanges not valid for customized products or sarees with fall/edging.

Refunds:

• Store credit valid for 30 days issued instead of refunds. Use it for future purchases.

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